Return and Refund Policy

Last Updated: August 26, 2026

Thank you for shopping with Eloriau. We are committed to providing a reliable shopping experience and ensuring customer satisfaction through a simple and transparent return and refund process.

1. 30-Day Return and Exchange Policy

We offer free returns and exchanges within 30 days after delivery for eligible orders.

To qualify for a return or exchange:

• The request must be submitted within 30 days after the delivery date.

• The product must be in its original condition.

• The product should be unused unless the return is related to a damaged, defective, or incorrect item.

• Original packaging, accessories, and included items should be returned when applicable.

• Proof of purchase or order information must be provided.

2. How to Request a Return or Exchange

Before returning any item, please contact our customer service team.

Customer Service Email:
ronnieband9143@outlook.com

Please include:

• Order number

• Customer name

• Reason for return or exchange

• Photos or supporting details if the item has an issue

Our customer service team will review your request and provide return instructions.

Please do not send items back before receiving confirmation from our support team.

3. Free Return and Exchange Service

Eloriau provides free returns and exchanges within the 30-day return period for eligible orders.

If you receive:

• A damaged product

• A defective product

• An incorrect item

please contact us and we will assist you with a suitable solution.

4. Refund Processing

After we receive and inspect the returned product, we will notify you about the refund status.

If approved:

• Refunds will be issued to the original payment method.

• Refund processing will begin within 5–10 business days after approval.

• Your bank or payment provider may require additional time before the funds appear in your account.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide:

• Order number

• Description of the issue

• Photos of the product if applicable

We will review your request and provide an appropriate resolution, including replacement or refund when applicable.

6. Non-Eligible Returns

Returns may not be accepted if:

• The product has been damaged due to misuse or improper handling.

• The product is missing original components or accessories.

• The return request is submitted after the 30-day return period.

This policy does not affect any consumer rights that cannot legally be excluded.

7. Contact Us

For return and refund questions:

Email: ronnieband9143@outlook.com

Website: eloriau.shop