Privacy policy

Privacy Policy

Last Updated: August 26, 2026

At Eloriau, available at eloriau.shop, we respect your privacy and are committed to protecting your personal information.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect:

Full name
Email address
Billing address
Shipping address
Phone number if provided
Payment and transaction information
Order details
Customer service communications
Website browsing information

2. How We Use Your Information

We use collected information to:

Process and fulfill orders
Arrange shipping and delivery
Provide customer support
Handle returns, exchanges, and refunds
Send order confirmations and shipping updates
Improve website functionality and shopping experience
Detect and prevent fraudulent transactions
Comply with applicable laws and regulations

3. Payment Security

Payments are processed securely through trusted third-party payment providers.

Eloriau does not store complete credit card numbers or sensitive payment information on our own servers.

4. Sharing of Information

We may share necessary information with trusted service providers, including:

Payment processors
Shipping carriers
Fulfillment partners
Website technology providers
Customer service providers

These providers only access information necessary to perform their services.

We do not sell customers' personal information.

5. Cookies

Our website may use cookies and similar technologies to:

Improve website performance
Remember customer preferences
Analyze website traffic
Enhance shopping experience

You may manage cookie settings through your browser.

6. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, or disclosure.

However, no electronic transmission or storage method can guarantee complete security.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have rights to:

Access your personal information
Request corrections
Request deletion
Ask questions about data processing

For privacy requests:

Email: ronnieband9143@outlook.com

8. Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Contact Us

Website: eloriau.shop